You can place an order directly through our website:
👉 perfectpettern.com
Choose your product, select a size, add it to your cart, and proceed to checkout.
You may also place orders through Facebook inbox if needed.

2. What payment methods do you accept?

We currently accept:
✔ bKash Payment – 01338625724
✔ Cash on Delivery (COD) – Available in selected areas

3. What are the delivery charges?

Delivery fees are:

  • Dhaka & Chattogram: 100 tk

  • Outside Dhaka & Chattogram: 130 tk

4. How long does delivery take?

Estimated delivery time:

  • Dhaka / Chattogram: 1–3 business days

  • Outside Dhaka: 2–5 business days

Delivery may vary based on weather, courier workload, or public holidays.

5. How will I know if my order is confirmed?

Once you place an order:

  • You will see an on-screen confirmation

  • You may also receive a phone call or SMS if needed

6. Can I cancel my order?

Yes, cancellation is possible only before your order is dispatched.
Once shipped, cancellation is no longer available.

7. Can I change my address or phone number after placing an order?

Yes, but only before shipment.
Please contact us immediately to update your details.

8. Do you accept returns or exchanges?

We accept returns or exchanges only if:

  • You received the wrong product

  • You received a damaged or defective product

  • You received an incomplete order

You must contact us within 24 hours of delivery.

9. What items cannot be returned?

We do NOT accept returns for:

  • Used or washed items

  • Wrong size selection

  • Color variations caused by lighting or screen differences

  • Sale or discounted items

  • Items without original tags or packaging

10. How can I request a return?

To request a return, please contact us within 24 hours with:

  • Your Order ID

  • Photos or videos of the issue

  • A brief description of the problem

Email: mbysumi@gmail.com
Phone: 01338625724 / 01333250891

11. What if the product I want is out of stock?

You can message us to check the restock status.
Some items get restocked regularly, while others may be limited editions.

12. Do you have a physical store?

Yes, you can shop in person at our store:

📍 Agrabad Lucky Plaza
4th Floor (Lift 3), Shop No. 434
Chattogram, Bangladesh

13. Are products true to color and size?

We try our best to ensure accurate colors and sizing.
However, slight color variations may occur due to lighting or device brightness.
Please check the size chart before ordering.

14. Is my personal information safe?

Absolutely.
We do not sell or misuse your personal data.
Read our full Privacy Policy for more details.

15. How can I contact customer support?

We are always ready to assist you.

📞 01338625724, 01333250891
📧 mbysumi@gmail.com
🌐 perfectpettern.com
📘 Facebook: Perfect Pettern Official